Protect Your Investment with Professional Maintenance
At New Valley Management Group, we want to keep your property safe, comfortable, and well-maintained. Our comprehensive maintenance program addresses issues promptly while protecting your investment's long-term value.
How Maintenance Requests Work
Tenants can submit maintenance requests through our online tenant portal—the most efficient method for initiating and tracking work orders. The portal allows tenants to describe the issue, upload photos, and track the progress of their request.
For routine maintenance, our team reviews requests promptly and coordinates with our network of trusted vendors to resolve issues efficiently. We keep both owners and tenants informed throughout the process.
24/7 Emergency Response
Some situations can't wait for business hours. Our emergency maintenance line is available 24/7 for urgent issues that threaten the property or tenant safety, including:
- Water leaks and flooding
- No heat in winter or no A/C in extreme heat
- Gas leaks or electrical hazards
- Broken locks or security issues
- Sewage backups
Emergency Line: (702) 555-0199
For life-threatening emergencies, always call 911 first.
Trusted Vendor Network
Over 35 years, we've built relationships with reliable, licensed contractors who deliver quality work at competitive prices. Our vendor network includes:
- Licensed plumbers and electricians
- HVAC technicians
- Appliance repair specialists
- General handymen
- Landscapers and pool service
- Roofers and painters
Because we manage hundreds of properties, we've negotiated preferred pricing with our vendors—savings that we pass on to you.
Cost-Effective Approach
We treat your property as if it were our own investment. That means:
- Smart diagnostics: We work to understand issues fully before dispatching vendors unnecessarily
- Competitive bids: For larger repairs, we obtain multiple quotes to ensure fair pricing
- Owner approval: For non-emergency repairs above a set threshold, we contact you before proceeding
- Preventive maintenance: Regular inspections help catch small problems before they become expensive repairs
Tenant Responsibility
While normal wear and tear is expected, repairs or damage caused by tenant negligence or misuse is the tenant's responsibility. This includes damage resulting from improper use of appliances, plumbing issues caused by tenant actions, and similar situations. Tenants may be charged for labor and materials for such repairs.
Maintenance Documentation
Every maintenance request, repair, and expense is documented in your owner portal. You'll have complete visibility into what work has been done, when it was completed, and what it cost. This documentation is valuable for tax purposes and for tracking your property's maintenance history.